Permanent Jewellery
Frequently Asked Questions
What is permanent jewellery?
Permanent jewellery is custom fitted jewellery that is welded directly onto you. No clasp, no fuss (although we do have the option to add a clasp if that's what you prefer). It’s a lasting piece that is designed to stay on all the time and often symbolises something meaningful like friendship, love, milestones or simply treating yourself.
How long does an appointment take?
Appointments are strictly 20 minutes per person. This window covers your entire custom experience (selecting your chain, adding charms, finding your ideal fit, and having your piece welded).
Booking for two? Please reserve two consecutive 20 minute time slots.
How much does it cost?
Pricing varies depending on the chain and any charms you select. You’ll pay a $50 deposit at the time of booking, which goes toward your total on the day. A full price list is available on our website.
Can I add a clasp?
Yes! If you’d like to be able to remove your jewellery, we can add a clasp for an additional cost. Just let us know at your appointment and we'll customise it for you.
Where are you located?
We operate from a private studio in Girraween, NT and also attend pop-up events across Darwin. Our studio address is sent upon booking.
Do you accept walk-ins?
Studio Visits: By appointment only. We do not accept walk-ins at our studio to ensure a dedicated, personalised experience for every guest.
Pop-Up Events: Bookings recommended. We now accept advance bookings for pop-ups and because these slots often sell out quickly, we strongly encourage booking ahead! Walk-ins are accepted on the day if space is available.
Please note: All sessions are strictly 20 minutes per person to allow full time for chain selection, adding charms, custom fitting, and welding.
What if I’m late?
Let us know as soon as you can! Since our sessions are tightly timed, arriving more than 5 minutes late may require us to shorten your appointment or reschedule. Please note that rescheduling due to late arrival may impact your deposit.
Can I reschedule or cancel my appointment?
You can reschedule or cancel up to 24 hours before your appointment.
If you cancel with at least 24 hours' notice, your deposit can be issued as a store credit for future use.
Cancellations with less than 24 hours' notice or no-shows will forfeit the deposit.
Do you offer repairs or re-welding?
Yes! We offer a 30 day complimentary warranty for any breakage at the weld point (as long as you followed care instructions and still have the chain). Outside of this period, re-welding costs $30.
Lost or damaged chains are not covered under warranty and may require full replacement.
When might I need to remove permanent jewellery?
You may need to remove your jewellery in some of the following situations:
- During medical procedures or MRI scans.
- For surgeries or X-rays (your doctor will advise).
- If you develop a skin reaction or irritation.
- For certain workplace safety requirements or contact sports.
How do I remove my permanent jewellery at home?
While your chain is welded closed, it can be safely removed at home by using small wire cutters or strong scissors. Simply cut the jump ring (the small ring where the chain was welded together), not the chain itself. This ensures that the chain remains the same length and we can re-weld it for you at a later date.
Who is permanent jewellery not suitable for?
Permanent jewellery may not be suitable if:
- You have a pacemaker or cardiac device (we cannot use our welder near these devices for safety reasons).
- You have sensitive skin or known metal allergies.
- You frequently undergo medical scans, MRIs, or surgeries.
- You’re under 13 years old (we do not offer permanent jewellery for this age group).
- You’re under 18 and arriving without a parent or guardian.
If permanent jewellery isn’t the right fit for you, don't worry! We can add a clasp to any of our chain styles so you can enjoy the exact same look with a removable fit.
Can I shower or swim with my permanent jewellery?
Yes! Our chains are made from high-quality 14k Gold Filled and Sterling Silver materials designed for everyday wear. You can safely swim with your piece but salt water, chlorine, sunscreen, and perfumes can dull the finish over time.
Pro tip:Â After swimming in the ocean or a chlorinated pool, rinse your jewellery immediately after with clean tap water and pat it dry to preserve its shine!
How do I care for my permanent jewellery?
Your permanent jewellery is designed to be worn every day but a little care goes a long way in keeping it looking its best. Here are our top tips:
1. Keep it clean
Gently clean your jewellery with mild soap and water, especially after swimming, sweating, or using products like sunscreen, perfumes, or lotions. You can use a soft brush (such as a toothbrush) to get into the grooves. Once dry, you can polish your jewellery with a polishing cloth.
2. Be mindful of chemicals
Avoid direct exposure to harsh chemicals like chlorine, cleaning products, saltwater and some beauty products, as they may dull or damage the finish over time.
3. Wear with care
While our chains are durable, they’re still delicate. Try to avoid pulling, tugging, or catching your jewellery on clothing or bags.
4. Give it a shine
Use a jewellery polishing cloth occasionally to bring back your chain’s natural shine. Especially for Sterling Silver, which may darken slightly over time.
Even though it’s “permanent,” life happens. We offer re-welding services if your chain comes off and you still have it, or clasp options if you need more flexibility.
Do you offer private events or group bookings?
Yes! We love being part of weddings, hens parties, birthdays and more! Get in touch with us to arrange private or group bookings, including pop-up services at your event.
Couldn't find your answer?
We're here to help. If you couldn't find what you were looking for, please reach out to us directly. Our team is eager to assist you.